As the company grows, we're strengthening our IT team to support our continued growth and evolving needs. This is much more than a traditional support role. You'll own the employee IT experience, making sure people have the right equipment, access, and support while continuously improving how IT works across the office. If you enjoy solving problems before they happen, taking ownership, and making life easier for others, you'll thrive in this role.

What you'll do

You will be responsible for the day-to-day IT operations across the business, providing both on-site support for our Stockholm office and remote support for colleagues in other countries, while continuously improving how we work.

Your responsibilities include:

• Providing first-line IT support for approximately 40 employees

• Managing laptops, mobile devices, peripherals, and user accounts

• Planning and executing IT onboarding and offboarding

• Administering users, licenses, and permissions

• Maintaining conference rooms, meeting technology, printers, and office IT equipment

• Monitoring endpoint security, patching, antivirus, and device health

• Managing incoming support tickets and documenting your work in a structured way

• Identifying improvements that create a better employee IT experience

Who we think you are

We're looking for someone who enjoys taking ownership and naturally thinks one step ahead. Rather than waiting for problems to occur, you prefer building processes that prevent them.

You enjoy helping people, communicate well with both technical and non-technical colleagues, and are comfortable taking responsibility for your own area.

We believe you are:

• Service-minded and approachable

• Proactive and solution-oriented

• Structured and organized

• Curious and eager to learn

• Comfortable taking ownership and making improvements

We'd like you to have

• Around 1 to 2 years of experience working with IT support, workplace IT, or a similar role

• Experience supporting Windows environments

• Experience supporting laptops, mobile devices, and Microsoft 365 environments, including user, license, and permission administration

• Experience working with ticketing systems

• Basic understanding of endpoint security, device management, and patching

• Good written and spoken English

Nice to have:

• Microsoft Azure

• Mobile Device Management (MDM)

• ISO 27001 or structured information security practices

Why Mitigram?

You'll join a technically mature company where employees are comfortable with technology, meaning you'll spend less time answering simple questions and more time solving meaningful problems and improving the overall IT environment.

You'll have real ownership, the opportunity to influence how IT is delivered, and the chance to make a visible impact on the everyday experience of your colleagues.

The role is based in our Stockholm office. Since you support the physical workplace, we expect you to be on-site most days while offering flexibility when needed.

What happens next?

If you believe this position aligns with your skills and career goals, we'd love to hear from you. Please submit your application as soon as possible.

As it's currently the summer holiday period, we'll begin reviewing applications and scheduling interviews in August. We appreciate your patience and will be in touch as soon as the recruitment process resumes.

Reference and Background Checks

As part of the recruitment process, we will ask the final candidate for references and conduct a background check.