We are looking for a Customer Success Manager to join the Mitigram team in our ambitious endeavor to shape the future of financing global trade.

Trade finance is essential for global trade, and global trade is vital to global economic growth, development, and innovation. Mitigram is the leading digital platform for global trade financing and on a journey of building the largest and most comprehensive trade finance network.

We are now offering the opportunity for a passionate person to join our journey and make a real impact. The Stockholm-based role involves close collaboration with many parts of the organization. As a Customer Success Associate, you will be part of Mitigram’s Center of Excellence, covering customer training, onboarding and support.

You’ll interface with customers, product, tech, and sales while working in a dynamic team with clear responsibilities. Your key role is to ensure customers successfully adopt Mitigram’s platform, receive world-class help, and are supported throughout their journey.

What you will do

As a Customer Success Manager, you will be part of Mitigram’s Center of Excellence, supporting customer onboarding, training, and first-line support.

You will:

• Provide first and second-line support to customers using the Mitigram platform

• Analyze customer and system performance to identify issues and recommend improvements.

• Build strong relationships with users and key customer stakeholders

• Collaborate closely with Product and Tech to resolve issues and improve workflows

• Gather customer feedback and contribute to continuous improvement initiatives

• Develop scalable processes, documentation, and best practices within the Center of Excellence

To be successful in the role

• Love the intersection of clients, product, and technology

• Can quickly understand complex dependencies, identify solutions, and recommend next steps

• Enjoy focusing on the user and ensuring excellent customer experience and value creation

• Are smart, curious, creative, and persistent

• Don’t need to have all the answers right away — but you always focus on understanding the problem and finding the best path forward

What you should have

• Bachelor’s degree in Business Administration, Computer Science, Engineering

• At least 3 years relevant work experience

• Experience delivering training sessions, onboarding programs, or workshops

• Familiarity with tools like CRM/ticketing/product management systems (e.g., HubSpot, Jira, Confluence etc.)

• Strong communication skills in English, both verbal and written

• Strong organizational skills and ability to manage multiple tasks and priorities in a structured way

• Affinity for working with business workflows, systems, and customer-facing processes

Nice to have (Not required - but a plus!)

• Experience working in B2B SaaS, fintech, banking, or trade finance

• Experience in log management and analysis

• Knowledge of data pipelines and BI environments

• Experience working cross-functionally with Product and Engineering teams

What we offer

At Mitigram, you’ll join a team shaping the future of global trade finance through digital collaboration. You can expect:

• A role with high impact at the intersection of customers + product + tech

• A supportive environment with strong collaboration across teams

• The chance to build deep product knowledge and grow into a more specialized customer-facing role

• A fast-learning environment where your work directly improves customer outcomes

• A mission-driven company with an ambitious vision for the trade finance industry
  

What happens next? 

If you believe this position aligns with your skills and career goals, we encourage you to apply as soon as possible! We will review applications on a rolling basis. 

At Mitigram, we’re open and curious, so if you are not entirely confident you meet our exact criteria, apply anyway —we value many other qualities as well. We're committed to building an inclusive and diverse team.

Reference and Background Checks

As part of the recruitment process, we will ask the final candidate for references and conduct a background check.